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Heartland Technology
Heartland Technology provides printing, scanning, digital signage and boardroom solutions to businesses based in the heartland of New Zealand, from Christchurch to Central Otago. An efficient, reliable network isn’t just important for their people to communicate with each other, but are a crucial element of their customer support and sales process.
The challenge
As a business that prides themselves in supporting communities and offering customer service that excels above their competitors, Heartland wanted the same in a communications provider.
Our solution
We worked with Heartland Technology to build a clear picture of their networking requirements both internally and externally
Impact
Their customer experience was improved through a superior cloud-based telephone system, at the same time, saving them money compared with older legacy systems.
The challenge
As a business that prides themselves in supporting communities and offering customer service that excels above their competitors, Heartland wanted the same in a communications provider.
As is the case with many businesses in this era, customer service isn’t always possible face to face, and the ability to support customers over the phone or video call is a big advantage. Being part of the sector of IT, they couldn’t afford to have patchy conference calls or dropouts mid presentation.
Heartland had previously worked with Telcos and found it challenging to get support, information or to speak directly during outages. Heartland were aware of Cello’s reputation in the market and had dealt with many of the staff in other engagements previously, so knew they could trust them as a provider.
Our solution
We worked with Heartland Technology to build a clear picture of their networking requirements both internally and externally. We then implemented a resilient SmartWan solution along with robust internet connectivity to 5 of their sites.
The network allowed Heartland to transition from the traditional copper phone system to a voice over internet protocol (VOIP), modernising their workplace and client interactions.
The impact
The Cello solution for Heartland’s business has very real business impacts. Their customer experience was improved through a superior cloud-based telephone system, at the same time, saving them money compared with older legacy systems.
The business can now depend on their network. No outages have occurred since moving to Cello’s solution and Heartland has enjoyed secure, fast-performing connections between their people and with their customers.
We chose Cello because of the people. The team did the background work on what we had, what could be designed better and what Heartland wanted to achieve.
We provided them the information they needed, and trusted their skills to implement. The process was even more smooth and effortless than we expected.
Running a fast-growing business, we were used to having challenges with telcos when resolving issues. These issues simply don’t exist with Cello; issues are owned by them, not pass on to us.
Our clients trust us to do what we say, deliver technology and avoid causing them stress - that’s what we expect from a communications firm, and Cello delivers.
The solution designed is exceptional, communication is such a high standard and they’re just good buggers.”
